Who we are and how to contact us
The website and Reykjavík takeaway are operated by Indian Food Factory ehf., kennitala 541020-1440, at Langirimi 21, 112 Reykjavík, Iceland. The Kópavogur restaurant operates through Rasoi ehf., kennitala 710725-0470, at Hamraborg 11, 200 Kópavogur. The business fulfilling your order is responsible for the customer information it uses for that service.
For privacy questions or requests concerning either location, email info@indianfoodbox.is. You can also call Reykjavík on +354 786 4555 or Kópavogur on +354 888 8882.
Information you provide
When you contact us, we receive the contact details and information you include in your message. Orders, bookings and catering enquiries can include your name, email address, telephone number, order or event details, billing information, and delivery details where relevant. We use this information to answer you, prepare and fulfil the service, arrange payment, and deal with changes or questions.
Please provide only information needed for your request. If you need to discuss an allergy or dietary requirement, contact the kitchen before ordering and avoid sending unrelated medical information.
Information needed to take steps at your request or fulfil an order is processed for that contract. Customer service and protection against misuse can involve our legitimate interests in running and protecting the business. Accounting and other records are also processed where required by law. Where we rely on consent, you can withdraw it for future processing.
Online orders and other services
Our online ordering links use Salescloud, a sales system developed by Proton ehf. We receive the order information needed to prepare and fulfil orders placed with us. Delivery services such as Wolt and payment services also handle information under their own notices. Read the terms and privacy information shown by the service you choose, including during checkout.
Our website uses WordPress and WooCommerce for website and product functions, Complianz for cookie choices, NitroPack for website performance, and security tools to help protect the site. Website hosting, email, ordering, payment and professional accounting providers may process information as needed to deliver those services. Information may also be disclosed where a legal obligation requires it.
Links to Google Maps, review websites and social networks take you to services with their own privacy practices. Visiting those links is your choice.
Website visits, analytics and cookies
Website services can process connection and device information, including an IP address, browser details and requested pages, to deliver the site and help detect misuse. Cookies and similar storage support functions such as consent preferences and shopping sessions.
We use Google Analytics to understand visits and improve the website. Depending on your choices and the service configuration, analytics can involve page visits, interactions, device information and online identifiers. See how Google uses information from sites using its services and Google’s Privacy Policy.
Use the cookie controls below to review or change your preferences. You can also manage cookies in your browser; blocking necessary cookies may affect website functions. Withdrawing consent does not affect processing that was lawful before withdrawal.
Cookie information
The list below is supplied by our cookie-management service and describes the cookies it has identified.
Storage and retention
The relevant retention considerations include fulfilling your order or enquiry, handling complaints or disputes, and meeting accounting and other legal obligations. Our website’s order system currently has no automatic expiry configured for customer and order records, so records can remain until manually reviewed or removed. You can contact us to request a review or deletion; information required for legal obligations may need to be retained.
Cookie lifetimes are shown in the cookie information above where available. External ordering and payment services have their own retention arrangements. Google and other service providers may process information outside Iceland or the European Economic Area. Their privacy notices explain their processing and transfer arrangements. Contact us for details about the providers, retention or transfer safeguards relevant to your information.
Your privacy rights
Depending on the circumstances, you can request access to your information, correction of inaccurate details, erasure, restriction of processing or a portable copy. You may also object to processing where that right applies, including direct marketing, and withdraw consent where processing relies on it.
Send your request to info@indianfoodbox.is, explaining which service or order it concerns. We may need information to verify your identity before releasing personal information. Requests are normally answered within one month; if an extension is permitted and needed, we will explain this.
You can complain to Iceland’s Data Protection Authority, Persónuvernd, at postur@personuvernd.is, or to another competent supervisory authority.
Changes to this statement
We will update this page when our services or privacy information change. The date above shows the latest update. Please contact us if you need further information about a particular use of your personal information.